FAQs

What services does Frankie’s Brownies offer?
Here at Frankie’s Brownies, we offer a variety of services. Letterbox gifting to send gooey delicious Brownies through the post, bespoke corporate partnerships, and client outreach projects alongside team-building workshops, events, and Brownie popups! For more info visit our About Us page or reach out to us through our Contact Us page!

How soon should Frankie’s Brownies be eaten once they arrive?
Once you have received your delicious Frankie’s Brownies in the post, we recommend eating within 3 days of opening.

What allergens do your Brownies contain and do you offer alternatives?
All of our Brownies contain Nutella as a base, therefore contain Hazelnuts - each specific listing within our store will detail which allergens your order will contain.

We do also produce Vegan Brownies which you can find listed in our store. As we operate from a shared commercial kitchen we cannot guarantee that your Brownies will be allergen free therefore we are unable to cater to allergies at this time.

Where can Frankie’s Brownies be delivered?
Frankie’s Brownies are shipped all over the United Kingdom (England, The Channel Islands, Scotland, Northern Ireland and Wales) however we are unable to ship outside of the United Kingdom due to customs and delivery times.

What delivery service do you use and how long will my Brownies take to arrive?
With all Brownies ordered through our store we use First Class Royal Mail Postage (1-2 Business Days) however with previous Industrial and Strike actions, we seek alternative postage methods where possible. For Wholesale and Corporate Clients we use an alternative Courier Service such as DPD, or same-day courier service depending on the best service available at the time of order.

How are you combatting food waste and promoting sustainability?
Frankie’s Brownies are part of a food sustainability and zero-waste project within our commercial kitchen. We also use sustainable and recyclable packaging (our treat bags are both biodegradable and compostable) and our packaging is all made from recyclable resources. From a delivery perspective, we always use delivery suppliers with the lowest reported carbon emissions such as Royal Mail.

Where is Frankie’s Brownies based?
We operate out of a very cool commercial kitchen called Mission Kitchen in Nine Elms, London and we are surrounded by other food start-ups and fellow business owners, it’s a great space to operate from to scale and grow the business alongside networking with other foodies!