Privacy Policy

Last updated: 01 May 2025

Frankie’s Brownies Ltd (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and protect your data when you visit www.frankiesbrownies.com.

1. Information We Collect

We may collect the following types of personal data:

• Your name, email address, postal address, and phone number

• Payment details (processed securely via third parties)

• Purchase history

• IP address, browser type, and other technical data

• Preferences and interactions with our website and marketing emails

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders

• Provide customer support

• Send marketing emails (only if you’ve opted in)

• Improve our website functionality and customer experience

3. Who We Share Your Data With

We only share your data with trusted third parties that help us run our business*:

• Payment providers (e.g. Stripe, PayPal)

• Delivery couriers

• Email marketing platforms (e.g. Mailchimp)

• Analytics tools (e.g. Google Analytics – anonymised)
  
  *We do not sell or rent your data to any third parties.

4. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or outdated information

• Request the deletion of your data

• Withdraw your consent for marketing communications
  

To exercise any of these rights, email us at hello@frankiesbrownies.com.

5. Cookies

We use cookies to track usage and enhance your experience.
For more details, please see our Cookie Policy.