Last updated: 01 May 2025

These terms and conditions outline the rules and regulations for using www.frankiesbrownies.com, operated by Frankie’s Brownies Ltd Company No: 14985592

By accessing this website, you agree to the following terms.

1. Orders & Payments

• Orders are accepted subject to availability.

• Payments must be completed before dispatch.

• All prices are listed in GBP (£) and include VAT where applicable.
  

2. Delivery

• We aim to dispatch all orders within 1–3 working days.

• We are not liable for delays outside our control (e.g., postal or courier issues).
  

3. Refunds & Returns

• Due to the perishable nature of our products, we do not accept returns unless an item is faulty.

• If your order arrives damaged or incorrect, contact hello@frankiesbrownies.com within 48 hours of delivery with photos.
  

4. Intellectual Property

• All content on this website (images, logos, text, recipes, and designs) is the property of Frankie’s Brownies Ltd and may not be used without permission.
  

5. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages.

• Our total liability for any claim will not exceed the total amount paid for the product(s) in question.